Customer Service

Payment Options & Gift Cards Back to Top

Payments can be made online using the following credit cards.

• Visa
• Mastercard
• American Express
• Discover
• Visa Gift Cards* (learn more)

* Visa Gift Cards can be used online as long as they have been registered for use with the issuing provider. This information should have been supplied to you when you received your card. It may also be printed on the back of your card. When you make an online or phone purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when registering your card. If the information you provide differs from what was provided when the card was registered, the transaction may be declined. You can verify or update your information by visiting the card provider's web site, or by contacting them using the toll-free number provided in your card materials. Be sure to keep your Visa Gift Card—even after the balance is depleted—in case you need to return any purchased items. It is our policy to credit the card used for the initial purchase.

Sales Tax

Applicable sales tax will be charged on total merchandise, not including shipping and handling fees, for orders shipped to: AL, AZ, CA, CO, CT, FL, IL, MA, MD, MI, MN, MO, NC, NV, NY, OH, PR, SC, TN, TX and VA.

Credit Card Charges

We do not charge your credit card until the date we ship your merchandise to you.

Split Shipments

If your order is sent in multiple shipments, your credit card will be charged separately for each shipment. Additional shipping charges will not be incurred on subsequent shipments.

Gift Cards

Gift cards can be purchased and redeemed online and in stores. Please note that the purchase of a gift card is non-refundable.

Order Processing Back to Top

New orders are processed during normal business hours and are typically fulfilled within 1 business day unless an item is backordered. Items listed as pre-order or backordered will be shipped as soon as the items are available. Occasionally, due to popular demand, an item designated as in stock may in fact be out of stock at the time that you place your order. In such instances, we will notify you and will ship your order as soon as the item is available.

Shipping Information Back to Top

Ground shipping on all online orders is free of charge within the contiguous U.S. In-stock items generally arrive between 3-4 business days from our fulfillment center in Dallas, Texas. If you would like your package rushed, we are happy to do so for an additional charge:

Two-Day Shipping

$10. Orders are typically received within 2-3 business days.

Next-Day Shipping

$20. Orders are typically received within 1-2 business days.

Hawaii, Alaska and Puerto Rico

The shipping charge is $17.50 and delivery is generally within 7-10 business days. For two-day delivery, the shipping charge is $25. Next-day shipping is available for $45.

Canada

The shipping charge is $55 and delivery is within 4-7 days, though delays are possible due to customs. Orders shipped to Canada will incur additional duties and taxes as established by the Canadian government. These additional fees are collected by the shipping carrier and will not be reflected in your Everything But Water invoice.

Signature Requirement

We strongly recommend you require a signature for delivery as it protects you in the case of lost, stolen or damaged goods. If you waive this option, the recipient assumes responsibility upon delivery and lost, stolen or otherwise damaged goods will not be reimbursed.

Tracking

We mainly ship via UPS. You will receive a tracking email from us when you package ships.

International

Aside from Canada, we do not offer international shipping at this time.

PO Boxes

Unfortunately, we cannot ship to PO boxes.

Returns & Exchanges Back to Top

ALL "SALE" ITEMS PURCHASED ONLINE OR IN A STORE ARE FINAL SALE

In Store Purchases

Everything But Water wants you to be fully satisfied with your in store purchase. Our trained fit specialists are there to help make sure you find the perfect fit.

We will gladly replace, exchange, or refund your in store purchase, other than items designated as "on sale," within 10 days of purchase as long as the items are in saleable condition with all tags attached. All returns must be accompanied by the original receipt. Returnable items can be brought back to any of our store locations. Credits will be issued based on the original payment method. For cash refunds over $50.00, a check will be mailed to you.

If you need further assistance on an item purchased in one of our retail stores please contact the store directly or contact us via email at clientcomments@everythingbutwater.com

Online Purchases

Everything But Water wants you to be fully satisfied with your online purchase. We will gladly replace, exchange, or refund your online purchase, other than items designated as "on sale," within 30 days as long as the items are in saleable condition with all tags attached. Credits will be issued based on original payment method, excluding shipping charges.

To return items purchased online, simply send your items along with your return receipt and a brief explanation to the address listed below. It is recommended that you request a tracking number and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.

Online Merchandise Returns
Everything But Water
1401 Valley View, Suite 130
Irving, TX 75061-3602

If you need further assistance with the return of an item purchased online, please email us at web@everythingbutwater.com

Contact Back to Top

For further assistance with your order, please contact us.

By Email

web@everythingbutwater.com

By Phone

888.796.6661 (Monday - Friday, 9am - 5pm EST)