Customer Support
shipping and handling
Shipping Charges within the Contiguous U.S.
Shipping Method | Orders over $100 | Orders under $100 | Estimated Shipping Time |
---|---|---|---|
Ground | Free (plus free returns*) | $12 | 3-4 business days |
2nd Day | $15 (plus free returns*) | $20 | 2-3 business days |
Next Day | $25 (plus free returns*) | $30 | 1-2 business days |
* Free Standard returns with our pre-paid UPS return shipping label within the contiguous United States.
Estimated shipping time does not include order processing time. We endeavor to ship orders received prior to 2pm EST on the same day they are received but may require 1-2 weekday processing time. Orders placed after 2pm EST on Friday or over the weekend may not be processed until the following Monday. Orders placed on a U.S. holiday will not be processed until the next weekday.
Items listed as pre-order will be shipped as soon as the items are available.
Orders containing multiple pieces may arrive in different shipments.
$15 for standard delivery (typically 7-10 business days); $25 for two-day and $40 for next-day.
A signature is required for delivery of orders over $1,500.
Initiate a return here or from a shipment email to generate a free return label for all orders over $100 (merchandise total, excluding taxes and shipping) that are shipping within the contiguous United States. Orders under $100 incur an $10 shipping fee, deducted from your return refund.
Unfortunately, we cannot ship to PO boxes or APO/FPO/DPO addresses.
ShopRunner members receive free 2-day shipping and returns. You must log in to your ShopRunner account on our website to receive the benefit. The 2 days are counted from when the order leaves our facility or store location, not the day it was placed. Orders placed after 2pm EST on a weekend or on a U.S. holiday will typically ship on the next weekday.