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Free shipping on orders over $100
We're happy to partner with Borderfree—a global e-commerce solution that will help provide Everything But Water's international customers with product prices in the currencies of their choice and competitive international shipping costs. Everything But Water is happy to assist with Customer Service needs.
For a list of available shipping locations and purchase currencies, click the country flag in the top right corner of the EverythingButWater.com site.
Start shopping by selecting your shipping destination & currency. Note that some products might not be available for international purchases or shipping to your selected country. When you check out, your financial transaction and shipment will be processed and completed by Borderfree. You'll see a guaranteed order total, including all shipping costs and any applicable duties and taxes.
After you place your order, you will receive email confirmations from Borderfree that your order was received, confirmed and when it has shipped.
If you don't see your country listed, unfortunately we don’t ship to that destination.
If you are shipping to a U.S. address, simply proceed through the regular U.S. checkout process.
Visit Borderfree's Order Status page for detailed information on your orders, including order details, shipping information, tracking numbers, and expected delivery dates. Please have your order number and email available.
Payment methods vary by destination; you'll see all of your options during checkout. Borderfree is completing the sale, so you'll see either "Borderfree" or "Borderfree 5160" on your credit card or payment method statement.
Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond to the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
Exchange rates are updated daily by Borderfree. You'll receive a message when placing your order if exchange rates have been updated while you're shopping. Items purchased are not eligible for price adjustments due to changes in exchange rates.
International taxes, tariffs, and value-added tax (VAT) will be calculated into your final order total during checkout. These duties and taxes are based on the country of origin or manufacturing of the items you're purchasing, and the classification of those items in accordance with a system used by the countries that Borderfree supports.
You'll prepay all duties and taxes; the order total presented at checkout is the exact amount you'll be billed by Borderfree, no additional costs due upon delivery. We cannot ship to countries that allow paying of duties, taxes and fees at time of delivery.
Once you've completed your order, Everything But Water will ship your order to a Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination.
Most items will arrive 7 - 14 business days after receipt of your order. You'll see an estimated shipping range specific to your destination provided by Borderfree in checkout.
Please note that shipping windows are just estimates, and delivery dates cannot be guaranteed.
Everything But Water stores cannot ship internationally.
We will gladly refund your full-price purchase within 21 days of the delivery date. Returns are accepted when in the original condition with all tags attached. Worn, damaged, soiled or laundered items are not accepted. Jewelry, health and beauty are nonrefundable. Sale merchandise is final sale and cannot be returned or exchanged. Your refund, excluding shipping and handling fees, will be processed by our international shipping partner, Borderfree, in the same currency and using the same exchange rate as your order. Please note you are responsible for return shipping fees.
To initiate your return, contact us at [email protected] to request a Return Merchandise Authorization (RMA). If approved, you will be sent an RMA# form via email from Borderfree. Please indicate the return quantity next to the item on the Everything But Water packing slip. Print and enclose both forms with your return. Keep a copy for your records. All returns require an RMA# to be processed. International orders cannot be returned to an Everything But Water store location.
Borderfree will credit your account after we process your return. You will also receive an email from Borderfree to confirm that the return has been completed. Please allow up to 4 weeks to process your return and for the refund to credit at your financial institution.
We cannot process Exchanges. Please return the current item by requesting an RMA and place a new order for the desired item.
International orders are not eligible for the same promotions, offers and product assortments as orders shipped within the U.S.
International orders may not be eligible for:
If you have additional questions, please email us at [email protected].