Shipping Charges within the Contiguous U.S.

Shipping Method	Orders over $100	Orders under $100
Standard	*Free (plus free returns)**	$10
Two-Day	$12 (plus free returns*)	$18
Next-Day	$22 (plus free returns*)	$28

* Free Standard returns with our pre-paid UPS return shipping label within the contiguous United States.

Shipment Times

Shipping Method	Estimated Shipping Time
Standard	3-4 business days
Two-Day	2-3 business days
Next-Day	1-2 business days

Estimated shipping time does not include order processing time. Due to COVID-19, some orders may take up to 2 business days to process before shipping. Our weekend cut off for order processing begins at 2pm EST.

Shipments to Hawaii, Alaska, and Puerto Rico
$15 for standard delivery (typically 7-10 business days); $25 for two-day and $40 for next-day.

Signature Required for Orders over $1500
A signature is required for delivery of orders over $1500.

Return Shipping
For your convenience, all orders shipped within the contiguous United Status will include a UPS return shipping label. Using the pre-printed label to make a return will result in an $8 shipping fee being deducted from the amount being returned to you. The return label fee will be waived for any original orders over $100. Orders shipped to Alaska, Hawaii, or Puerto Rico will not include pre-printed return labels.

Tracking
We mainly ship via UPS. You will receive a tracking email from us when your package ships.

PO Boxes
Unfortunately, we cannot ship to PO boxes.

ShopRunner
ShopRunner members receive free 2-day shipping and returns. You must log in to your ShopRunner account on our website to get the benefits.

The two days are counted from when the order leaves our facility, not the day it was placed. Orders placed after 2pm EST or on a weekend or on a US holiday will typically be shipped on the next weekday. The 2-day shipping begins then. Please note, due to COVID-19 some ShopRunner 2-day orders may take up to 2 business days to process before shipping.

For more details about ShopRunner, click here.

Returns & Exchanges

Due to COVID-19, please expect a delay in processing your return. We are currently processing returns up to 10 days after receipt in our warehouse.

We will gladly refund your full-price in-store or online purchase within 21 days of the original purchase date. Returns are accepted when accompanied by the original or gift receipt and in the original condition with all tags attached. Worn, damaged, soiled or laundered items are not accepted. Jewelry, beauty and gift cards are nonrefundable. Sale merchandise is final sale and cannot be returned or exchanged. Refunds are issued to the original form of payment. Sale pricing or discount offers are not valid on prior purchases.

We reserve the right to refuse or limit returns for any reason.

Everything But Water does not price match.

United States and Puerto Rico:

Send the items and your return receipt to the address listed below:

Everything But Water
Returns Processing Center
5375 FAA Blvd
Suite 100
Irving, Texas 75061-3612

Orders shipped to the contiguous United States include a UPS return label. The pre-printed label may be used free of charge for orders originally over $100. For orders under $100, using it will result in an $8 shipping fee deducted from the amount refunded to you.

Drop the package off at any UPS drop box or store or schedule a pickup (additional fees may apply). If you do not use the pre-printed label, we recommend you request tracking and delivery confirmation from your shipping provider to ensure proper delivery. We cannot issue refunds for lost or unconfirmed return shipments.

Once we receive the original item in saleable condition, a credit will be issued in the original payment method. Returns are typically processed within 7-10 business days of receipt. You will receive an email notification when your return has been processed.

Purchases made using ShopRunner:

Send the items and your return receipt to the address listed below:

Everything But Water
Returns Processing Center
5375 FAA Blvd
Suite 100
Irving, Texas 75061-3612

Items purchased using your ShopRunner account may not be returned to a store location.

Need a different size or color?

Place a new order for the proper size or color and return the original purchase. Once we receive your return, a refund will be issued to the original payment method.

If you need further assistance, please contact us at customerservice@everythingbutwater.com or 888.796.6661. Our business hours are Monday - Friday, 9am - 8pm EST and Saturday - Sunday 9am - 5pm EST, excluding holidays.

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