FAQs
Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 100 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.
Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.
As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
Currently, Borderfree supports billing in more than 60 currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in <CURRENCY> using a United States credit card. This also works if you’re traveling or living abroad.
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.
| Countries | Estimated Shipping Time |
|---|---|
| Canada | 1-12 business days |
| United Kingdom | 2-6 business days |
| Australia and New Zealand | 3-7 business days |
| Ireland | 2-10 business days |
| Mexico | 2-6 business days |
| Central America and the Caribbean | 2-7 business days |
| South America | 2-8 business days |
| Europe | 2-8 business days |
| Japan | 2-8 business days |
| Hong Kong | 2-8 business days |
| Singapore | 3-8 business days |
| Republic of Korea | 3-8 business days |
| Asia-Pacific | 2-7 business days |
| South Asia | 3-7 business days |
| Africa and the Middle East | 2-10 business days |
| Iceland | 3-6 business days |
| Russian Federation | 5-15 business days |
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
Your credit card will be billed by Borderfree when your international order is shipped.
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.
Orders shipping to military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within United States .
You can track the progress of your international package(s) here.
Your credit card will be billed by Borderfree and your credit card statement will read "BF*EBW.COM" where “BF” denotes the Borderfree network.
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.
If for any reason you are not satisfied with your purchase, please contact us at customerservice@everythingbutwater.com or 888.796.6661 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.